Town Homes Kingston

Maintenance

& Emergency Services

Effective November 1, 2018 Town Homes Kingston has contracted Kingston & Frontenac Housing Corporation (KFHC) to provide maintenance services.

How to request maintenance service:
Phone: 613-546-5591 extension 1571
If you get voice mail, please leave a detailed message both day and night.
Email: Tracey at tvanheddegem@kfhc.ca
In person: 119 Van Order Drive, Kingston between the hours of 8:15 – 12 and 1:00 – 4:15 Monday to Friday
Phone available in the lobby at Town Homes Kingston Office, 610 Montreal Street from 8:30 – 12:30 Monday to Thursday

Required information:
Your Name, Address and Phone number
Do you give KFHC permission to enter if you’re not home?
What is the maintenance issue?
Do you have a pet?

 

Paint Unit Request: Download (DOCX)

 

Emergency Services

Standard Response Time: Within 24 hours

An emergency repair is required when there is a threat to health and safety, or immediate action is required to prevent damage to a tenant's home or neighbouring property. Examples of emergency repairs are:

 

  • Smoke/CO alarm sounding
  • Flooding
  • Fire damage
  • Windows are broken and there is a security risk
  • Main unit door is broken, and you are unable to unlock the door (only if 1 door to unit)
  • Exposed electrical wiring
  • Clogged toilet (only one toilet in your unit). Tenant must attempt to plunge first.
  • Leaking roof
  • Loss of heat, power, or water (only in your unit, not communal outage)

 

For Fire and Police Emergencies please call 911.

For Emergency on-call services please call 613-546-5591 and press ‘8’ when prompted.

note: if your call is NOT deemed an emergency, you may be charged a fee of $50

 
Priority Repairs

We try to acknowledge your request within one business day and prioritized to be completed within 7 days. A priority repair is when there is a problem causing an inconvenience but is not a threat to your health or safety. Examples of a priority repair are:

 

  • Leaking pipes or water supply line
  • Slow drain
  • No hot water
  • Oven not working

 

Response time starts the day the Maintenance Request Form is received by the office. Response Times can be impacted by the need to order parts, weather conditions, and/or the priority of other work for your building.

 

A fee may be charged when a repair is required due to vandalism, improper care of the home, misuse or alterations to the unit.

 

Routine Maintenance & Repairs

Standard Response Time: Within 28 days

Routine maintenance and repairs are day-to-day services and are not considered emergency or priority repairs. However, it is important that you notify KingstonKingston Frontenac Housing Corporation immediately to avoid small repairs turning into large repairs. Examples of routine maintenance and repairs are:

 

  • Broken hardware (door knobs, hand rails, handles etc.)
  • Dripping taps
  • Light fixture repair
  • Noisy refrigerator
  • Bathroom or kitchen fan not working
  • Screen or cupboard door repair
  • Stove element not working